In a strategic move to strengthen its Customer Relationship Management (CRM) and Configure, Price, Quote (CPQ) offerings, ServiceNow has announced the acquisition of Logik.ai, an AI-native platform known for its intelligent, real-time CPQ solutions.
This acquisition underscores ServiceNow’s commitment to building a more connected, AI-driven enterprise ecosystem. By integrating Logik.ai’s cutting-edge CPQ technology into its existing ServiceNow Customer Service Management (CSM) and Sales and Order Management products, the platform is expected to deliver end-to-end quote-to-cash experiences with increased accuracy, speed, and personalization.
What is Logik.ai?
Logik.ai is a fast-growing AI-powered CPQ platform that enables sales teams to generate accurate quotes instantly by leveraging real-time data, complex pricing rules, and AI-driven recommendations. Designed for the modern enterprise, Logik.ai eliminates manual quoting errors, reduces turnaround time, and significantly boosts sales productivity.
Their CPQ engine is known for:
- Real-time configuration and pricing recommendations
- Native integration with enterprise systems
- Self-learning capabilities for continuous optimization
The Bigger Picture: AI-Driven Digital Transformation
ServiceNow’s acquisition of Logik.ai directly addresses key challenges in modern enterprise sales- manual quoting, disconnected systems, and slow sales cycles. By integrating Logik.ai’s AI-powered CPQ solution, businesses can now generate accurate quotes in real-time, reduce errors, and streamline complex pricing workflows.
This move brings seamless CRM and CPQ integration into the ServiceNow ecosystem, enabling faster deal closures, improved sales productivity, and a more unified customer experience. It also offers scalable quote-to-cash workflows and better visibility into sales performance, empowering enterprises to operate with greater efficiency and intelligence.
From an industry perspective, this acquisition is a clear signal that AI-driven automation is the future of enterprise platforms. As businesses look for faster, more intelligent sales processes, ServiceNow’s enhanced CPQ capabilities will be a game-changer in the digital transformation space.
Key Takeaways
This acquisition puts ServiceNow one step closer to becoming a fully unified platform for digital business transformation, blending IT workflows, customer service, and intelligent sales enablement under one roof.
This move highlights the growing importance of AI-native tools within the ServiceNow ecosystem. It reflects a shift towards seamless and connected workflows that integrate CRM, CPQ, and service operations, enhancing efficiency and collaboration. Additionally, it presents a valuable opportunity to explore and implement smart CPQ solutions for clients across various industries, driving innovation and business growth.
Stay tuned for more updates on how this integration unfolds—and how Input Zero continues to help enterprises navigate the evolving ServiceNow landscape.
