Job Profile:ServiceNow SPM Consultant (USA)
Location:United States (Remote / Hybrid / Onsite based on client engagement)
Life at IZT
Where growth knows no bounds!
Join the IZT community of rockstar professionals and unleash your potential in a dynamic
work environment that prioritizes growth, teamwork, and inventive thinking. We’re all in this
together, and we believe every team member is a crucial piece of our puzzle. Our mission?
To create a workplace that fuels your progress and creativity.
So, let’s roll out the red carpet and welcome you to the IZT family!
Our Culture
Exceptional Work Environment
Nurtures an Entrepreneurial Spirit
Cultivates Strong Leadership Qualities
Seeks Self-Motivated Individuals
Opportunities as Personal Brand Ambassadors
A Company Driven by Passion for Work
To excel in this role, you should possess the following:
Overview
We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Consultant to lead and support enterprise-wide ServiceNow SPM implementations and transformation initiatives. The consultant will work closely with business stakeholders, PMO teams, enterprise architects, and technical teams to design and implement scalable portfolio, project, demand, resource, and agile management solutions on the ServiceNow platform.
Job Description:
- Lead discovery workshops to understand customer PMO, portfolio management, and governance processes.
- Design and implement ServiceNow SPM solutions aligned with business objectives and industry best practices.
- Configure and support Demand Management, Project Portfolio Management (PPM), Agile Development / SAFe, Resource Management, Innovation Management, Strategic Planning, and Financial Planning.
- Translate business requirements into scalable ServiceNow solutions and user stories.
- Collaborate with technical architects and developers for integrations, workflows, and automation.
- Drive solution design, estimation, implementation planning, and deployment activities.
- Support data migration, testing, training, and go-live activities.
- Conduct executive demos, stakeholder presentations, and solution walkthroughs.
- Provide advisory services on PMO transformation, governance, and process optimization.
- Support post-production enhancements and continuous improvement initiatives.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related field.
- 5+ years of overall ServiceNow experience.
- 3+ years of hands-on experience implementing ServiceNow SPM / PPM solutions.
- Strong understanding of Portfolio Management, Project Management, Agile Methodologies, Resource Planning, and Financial Tracking.
- Experience with ServiceNow platform configuration including Flow Designer, Business Rules, UI Policies, ACLs, IntegrationHub, Reports, and Dashboards.
- Strong communication and client-facing consulting skills.
- Ability to work in cross-functional and distributed teams.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – SPM (CIS-SPM)
- PMP, Scrum Master, or SAFe certification preferred
- Experience with ITBM to SPM migration projects
- Knowledge of integrations with Jira, Azure DevOps, SAP, Oracle, or other enterprise tools
- Experience working in consulting or professional services organizations
Key Skills
- ServiceNow SPM
- Project Portfolio
Management (PPM) - Demand Management
- Agile & SAFe
- Resource Management
- Strategic Planning
- Financial Management
- Workflow Automation
- Stakeholder Management
- Business Process Consulting
Nice to Have- Experience with AI-enabled portfolio management and predictive analytics
- Exposure to GenAI or Agentic AI capabilities within ServiceNow
- Experience in large enterprise transformation programs
- Knowledge of ITSM, ITOM, or CSM modules
- Experience with AI-enabled portfolio management and predictive analytics
- ServiceNow SPM