From kickoff to go-live, an implementation team that ships on schedule.
InputZero is a ServiceNow Elite partner running full-lifecycle implementations for US organizations — configuration, integration, data migration, testing and post-launch hypercare, handled by one accountable team.
Scope your implementation See the delivery model ↓Five phases, one accountable team throughout
Most implementation delays trace back to handoffs — a discovery team that isn't in the build room, a build team that isn't in testing. We keep the same core team from workshop one to hypercare.
Discovery & process mapping
Current-state workshops with your process owners, not just your IT team, to capture how work actually moves today before we design how it should move.
Solution design
Configuration blueprint mapped to out-of-the-box ServiceNow capability first, with custom development scoped only where the platform genuinely can't cover the requirement.
Build & integrate
Sprint-based configuration with integrations into your existing US enterprise stack — identity providers, HRIS, ITSM feeds, and monitoring tools.
Test & migrate
UAT scripts co-owned with your team, plus data migration rehearsals so cutover weekend has no surprises.
Go-live & hypercare
On-call hypercare support through the first full business cycle, with a formal handover to your internal admins once the platform is stable.
Modules we implement across US organizations
| Capability | What we set up | Delivery pace |
|---|---|---|
| ITSM & DevOps | Incident, problem, change and request management, aligned to your existing SLAs and release cadence. | Standard |
| SecOps & IRM | Security incident response and Integrated Risk Management, built for regulated environments. | Extended |
| CSM / FSM | Case management and customer-facing portals connecting front-office CX to back-end operations. | Standard |
| HRSD & Employee XP | Employee case management, onboarding and offboarding workflows. | Fast-track |
| AI Hyper-Automation | App Engine, Automation Engine and RPA builds that remove manual steps from existing workflows. | Phased |
| ITOM / ITAM / ESG | Discovery, CMDB, and asset tracking for full infrastructure visibility. | Standard |
Ways US clients bring us in
Greenfield implementation
First-time ServiceNow rollout, scoped from a blank instance to production.
Stalled project takeover
Health assessment on an existing build, followed by a re-planned path to go-live.
New module rollout
Adding a workflow — HRSD, SecOps, ITAM — onto an instance already live with ITSM.
Questions about implementation scope and timelines
Tell us what needs to go live.
Share your current tooling and target modules, and a US-based implementation lead will scope a realistic timeline within two business days.
Request a scoping call