The COVID-19 pandemic has brought unprecedented changes in the way we work. As social distancing norms and remote work became the new normal, businesses worldwide had to adopt new technologies to facilitate virtual collaborations among their employees. Collaboration tools like Microsoft Teams and Zoom have played a critical role in enabling global connections and revolutionizing the way we work.
In recent years, we have seen a significant shift towards digital transformation, with businesses of all sizes embracing automation and AI-powered solutions to streamline their operations. ServiceNow, a leading digital workflow platform, has been at the forefront of this transformation, helping organizations simplify their workflows and automate routine tasks.
Now, ServiceNow has collaborated with Microsoft Teams to make virtual collaborations even more productive and efficient. The Now Virtual Agent allows users to perform routine ServiceNow tasks directly in Teams, eliminating the need for switching between multiple applications. This integration provides a seamless experience for users, allowing them to complete tasks quickly and efficiently using chat.
With the “chat-to-call” and “major incident management” features of the Now Virtual Agent, users can execute routine ServiceNow actions via chat. They can also exchange data seamlessly with their existing ServiceNow apps, find answers to frequently asked questions, and resolve common IT requests and HR tasks across their enterprise ServiceNow cloud services.
This collaboration between ServiceNow and Microsoft Teams has significant benefits for businesses, especially those looking to streamline their operations and reduce manual efforts. By simplifying workflows and automating routine tasks, employees can focus on more complex tasks that require human intervention, improving productivity and efficiency.
In conclusion, the integration between ServiceNow and Microsoft Teams is a significant step towards improving the way we work. With the Now Virtual Agent, users can complete routine tasks directly in Teams, eliminating the need for multiple applications and improving productivity. If you haven’t upgraded the way you use Teams yet, it’s time to consider it.
