Sales and Order Management

Transform Your Sales and Order Management with ServiceNow

As organizations shift toward selling services alongside traditional products, they encounter new challenges in launching, selling, and delivering these offerings. Sales, quoting, and order management systems often operate in silos, leading to fragmented handoffs, inefficient task orchestration, and labor-intensive manual processes. This results in long fulfillment times and order fallout, making it difficult to meet rising customer expectations without a unified view and consistent customer engagement.

Transform Your Sales and Order Management with ServiceNow

ServiceNow® Sales and Order Management (SOM) offers a streamlined approach to managing the entire opportunity to renewal lifecycle on a single platform. SOM enables organizations to quickly define new products, services, and catalog-driven fulfillment policies, automate sales and order fulfillment processes, and manage post-sale activities efficiently. The result: faster time to market, accelerated revenue growth, reduced costs, and enhanced customer experiences.

Leveraging SOM: What’s in it for You?

Define New Products and Services Faster

Accelerate time to market by quickly launching new products, services, and pricing models.
Support large order volumes and manage next-generation service complexity with ease.
Utilize an integrated commercial and technical catalog powered by workflows and a user-friendly product configurator.

Connect and Automate Sales and Order Management Processes

Shorten time to revenue by automating the entire sales and order management process.
Seamlessly integrate sales functions with order fulfillment to ensure smooth transitions and efficient task management.

Reduce manual processes and labor-intensive tasks through AI-driven automation.

Manage Post-Sale Activities

Accelerate time to market by quickly launching new products, services, and pricing models.
Support large order volumes and manage next-generation service complexity with ease.
Utilize an integrated commercial and technical catalog powered by workflows and a user-friendly product configurator.

Optimize the Lead-to-Cash Cycle

Built on the robust Now Platform®, ServiceNow SOM connects people, functions, and systems across the organization, providing customers with a seamless experience. This composable platform-based approach to the lead-to-cash process is built on a single data model and architecture, offering AI-driven automation, simplification, and visibility across the lifecycle.

Integration with Customer Service Management, Field Service Management, and Strategic Portfolio Management ensures cohesive application linking, enabling faster product launches, shorter time to revenue, and improved customer experiences.

Leverage the Power of Sales and Order Management

Want to know more about how you can leverage the capabilities of SOM?

Book your discovery call with us today to learn how we can tailor a solution to fit your organizational needs.