IT Operations Management (ITOM)

Gain visibility into your IT environment, from on-premises to the cloud, and see the impact of your applications on business services. Predict issues and automate resolutions with AI as you manage your operations through best-practice governance.

Keeping Digital Services Running 24/7

The pace of digital transformation is growing exponentially, increasing the demands on IT operations to deliver resilient and secure services. Traditional IT approaches are often reactive, addressing problems only after they occur. Successful digital services require proactive and predictive operations.

A Single Platform for IT Operations Management

With ServiceNow®, IT organizations gain full control over resources, both on-premises and in the cloud. Comprehensive AIOps capabilities built seamlessly on the Now Platform® enable IT teams to run proactive operations. ServiceNow IT Operations Management (ITOM), paired with IT Service Management (ITSM), elevates IT maturity from reactive and responsive to proactive and self-healing. This integrated approach breaks down silos, eliminates friction, enhances process automation, and promotes continuous improvement using the power of AIOps and machine learning.

The Power of Actionable Information

ServiceNow ITOM Visibility discovers your end-to-end IT infrastructure and automatically maps it to your digital services, creating a complete, accurate, and up-to-date record in your ServiceNow CMDB. It’s designed to keep pace with dynamic cloud and containerized environments while still supporting on-premises infrastructure. ITOM Visibility delivers comprehensive visibility through a set of targeted features that work seamlessly together

Discovery

Identifies physical and logical infrastructure configuration items (CIs) and their dependencies, such as containers, Kubernetes clusters, virtual machines, servers, cloud and on-premises storage, databases, and other middleware, applications, and more.

Service Mapping

Builds on discovered infrastructure data, automatically creating end-to-end maps of your application and technical services using machine learning and cloud-based tagging.

Certificate Inventory and Management

Automatically discovers TLS/SSL certificates, creating a comprehensive inventory in your CMDB. It also provides digital workflows to renew expired and soon-to-be-expired certificates.

Firewall Inventory and Audit

Manages your firewall policies alongside your infrastructure, allowing you to view your firewalls with their policies, versions, and other attributes, creating a centralized inventory in your CMDB.

Service Graph Connectors

Provides a certified approach to importing third-party data into the CMDB with guardrails to ensure consistency and accuracy.

The Power of Service Operations

As hybrid workforces and dynamic digital services grow, legacy tools and disparate silos create friction and increased costs, stagnating innovation. ServiceNow automates and optimizes technology service operations on a single platform, unlocking development, innovation, and resilient, cost-effective services—even in hybrid or multi-cloud environments. This approach delivers extraordinary employee and customer experiences and enhances productivity.

Take The Next Step

Want to know more about how you can leverage the capabilities of ITOM?

Book your discovery call with us today to learn how we can tailor a solution to fit your organizational needs.

Leverage ServiceNow IT Operations Management to transform your IT environment, enabling proactive operations and continuous improvement while delivering exceptional service and value to your organization.