Gain visibility into the IT infrastructure that makes up your business services. Accurate service maps use traffic‑based discovery and infrastructure information in the Service Management Software - Configuration Management Database (CMDB) to show the mix and relationship of applications, IT components, and cloud services.

Faster than manual approaches, get guidance through the process of mapping multiple services in parallel. Maps are automatically updated as changes occur across applications, infrastructure, and cloud services for a service‑aware view to increase the availability of business services.


  • Get visibility into IT Services by easily pinpointing underlying causes of issues and reliably evaluating business and services impacts of planned infrastructure changes
  • Reduce mapping efforts through time and money saving automation with a simple guidance through bulk error handling and gradual refinement for quicker time to value
  • Keep maps updated and accurate with the latest service topology information automatically captured as change occurs across IT applications and infrastructure

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