Job Profile: ServiceNow SPM
Location: Bengaluru/Gurgaon/Pune
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To excel in this role, you should possess the following:
Job Description:
- Collaborate with business stakeholders to understand their needs and translate them into actionable configurations within the ServiceNow SPM framework.
- Design, configure, and customize ServiceNow SPM modules (Project Management, Demand Management, Resource Management, etc.) to enhance project and portfolio management processes.
- Develop and maintain a comprehensive technical roadmap for the SPM platform, ensuring alignment with organizational goals and priorities.
- Manage integrations between ServiceNow SPM and other ServiceNow applications to ensure seamless data flow and system interoperability.
- Create, maintain, and enhance reports and dashboards that provide insights into project health, resource allocation, and overall portfolio performance.
- Act as a subject matter expert (SME) for ServiceNow SPM, offering guidance and support to internal teams.
- Stay updated on the latest ServiceNow SPM features and best practices to ensure continuous improvement and optimization of the platform.
Qualifications:
- Minimum of 3+ years of hands-on experience working with ServiceNow, with a strong focus on the SPM suite (Project Management, Demand Management, Resource Management, etc.).
- Proven track record in implementing and managing ServiceNow solutions across multiple modules.
- Deep understanding of project and portfolio management methodologies, including Agile, Waterfall, and hybrid approaches.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and business stakeholders.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Experience with reporting and data analysis tools is a plus.
- ServiceNow certifications (e.g., Certified ServiceNow System Administrator, ServiceNow SPM) are a plus.
- Experience with ServiceNow integration tools and APIs.
- Familiarity with project management tools and methodologies is highly desirable.
Day in the Life of a ServiceNow SPM
As a Life as a ServiceNow SPM (Strategic Portfolio Management) professional is centered around helping organizations manage and align their projects, portfolios, and resources to achieve strategic business goals. Their role involves configuring and customizing the ServiceNow SPM platform to ensure that projects and initiatives are prioritized effectively, resources are allocated efficiently, and performance is tracked accurately. On a daily basis, they might work on designing portfolio dashboards, creating workflows for project approvals and reviews, and developing reporting mechanisms to measure project success. They also collaborate with stakeholders across different departments—such as finance, IT, and business leadership—to ensure that the project portfolio aligns with overall organizational strategy and delivers value.
ServiceNow SPM professionals need a blend of technical expertise with a solid understanding of project management principles and business strategy. They are often involved in integrating the SPM module with other tools and systems to provide a unified view of the organization’s strategic initiatives. Because project portfolios are critical to an organization’s success, life in this role often requires staying adaptable to changing business priorities, ensuring that the right projects get the right resources at the right time. The work is fast-paced and requires both technical skills and a deep understanding of how projects drive business growth.
