Job Profile: ServiceNow ITSM
Location: Bengaluru/Gurgaon/Pune
Life at IZT
Where growth knows no bounds!
Join the IZT community of rockstar professionals and unleash your potential in a dynamic work environment that prioritizes growth, teamwork, and inventive thinking. We’re all in this together, and we believe every team member is a crucial piece of our puzzle. Our mission? To create a workplace that fuels your progress and creativity.
So, let’s roll out the red carpet and welcome you to the IZT family!
Our Culture
Exceptional Work Environment
Nurtures an Entrepreneurial Spirit
Cultivates Strong Leadership Qualities
Seeks Self-Motivated Individuals
Opportunities as Personal Brand Ambassadors
A Company Driven by Passion for Work
To excel in this role, you should possess the following:
Job Description:
- Strong experience in ServiceNow development with ITSM module
- Hands on experience in IT service management process design
- Overarching understanding of ServiceNow Enterprise product suite
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions.
- Ability to apply business concepts into a technical solution.
- Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
- Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalogue, Request, and CMDB Primary skills.
Qualification: - ServiceNow ITSM with CSA OR CAD Certifications in ServiceNow
- ServiceNow Migration/Integration
- Scripting experience – JavaScript/Client Script/Server Script
Day in the Life of a ServiceNow ITSM
As a ServiceNow ITSM Developer, your day involves troubleshooting and fixing issues with ServiceNow modules like Incident, Change, and Service Catalogue. You’ll help customers by quickly resolving problems and customizing the platform to meet their needs. You’ll work with ITSM processes, ensuring they follow best practices, and regularly improve them. Your tasks also include maintaining the ServiceNow platform, performing upgrades, and making sure everything runs smoothly. You’ll collaborate with other teams to escalate and resolve complex issues and document solutions for future reference. Overall, your role is to keep the system working efficiently and ensure customers are happy with the results.
