Job Profile: ServiceNow CSM
Location: Bengaluru/Gurgaon/Pune
Life at IZT
Where growth knows no bounds!
Join the IZT community of rockstar professionals and unleash your potential in a dynamic work environment that prioritizes growth, teamwork, and inventive thinking. We’re all in this together, and we believe every team member is a crucial piece of our puzzle. Our mission? To create a workplace that fuels your progress and creativity.
So, let’s roll out the red carpet and welcome you to the IZT family!
Our Culture
Exceptional Work Environment
Nurtures an Entrepreneurial Spirit
Cultivates Strong Leadership Qualities
Seeks Self-Motivated Individuals
Opportunities as Personal Brand Ambassadors
A Company Driven by Passion for Work
To excel in this role, you should possess the following:
Job Description:
- Collaborate closely with business stakeholders within the Customer Success team to understand their needs and translate them into technical requirements for CSM applications.
- Design, develop, configure, and implement ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Knowledge Management modules.
- Automate workflows and processes to improve efficiency and enhance the customer support experience.
- Develop and maintain custom functionalities within the CSM platform using ServiceNow scripting languages and APIs.
- Integrate ServiceNow CSM with external systems to ensure seamless data flow and create a unified support experience.
- Write clear and concise technical documentation for ongoing maintenance and knowledge transfer.
- Stay current on the latest ServiceNow CSM features and best practices.
- Troubleshoot and resolve complex issues related to ServiceNow CSM functionalities.
Qualifications:
- Over Minimum 3+ years of experience as a ServiceNow developer with a strong focus on the CSM product.
- Proven track record of designing, developing, and implementing successful ServiceNow CSM applications.
- In-depth knowledge of ServiceNow CSM modules (Incident, Problem, Change, Knowledge Management).
- Expertise in ServiceNow scripting languages like JavaScript and ServiceNow APIs.
- Experience with integrating ServiceNow CSM with external systems (APIs) is a plus.
- Strong understanding of ITIL principles and best practices for customer service management.
- Excellent analytical and problem-solving skills.
- Top-notch communication and collaboration skills with a focus on customer success.
- Ability to work independently and manage multiple priorities effectively.
Day in the Life of a ServiceNow CSM
As a ServiceNow Business Analyst at Input Zero Technologies, we prioritize collaboration and innovation. As a ServiceNow CSM Developer, you’ll work closely with our Customer Success team to translate business needs into cutting-edge technical solutions. With over 3 years of experience, you’ll design, develop, and configure ServiceNow CSM applications, driving efficiency through automation and integration with external systems. You’ll be empowered to shape custom functionalities and troubleshoot complex issues, while staying on top of the latest industry trends. If you’re passionate about customer success, problem-solving, and enhancing support experiences, IZT offers an exciting, dynamic environment for growth.
