Job Profile: ServiceNow Business Analyst
Location: Bengaluru
Life at IZT
Where growth knows no bounds!
Join the IZT community of rockstar professionals and unleash your potential in a dynamic work environment that prioritizes growth, teamwork, and inventive thinking. We’re all in this together, and we believe every team member is a crucial piece of our puzzle. Our mission? To create a workplace that fuels your progress and creativity.
So, let’s roll out the red carpet and welcome you to the IZT family!
Our Culture
Exceptional Work Environment
Nurtures an Entrepreneurial Spirit
Cultivates Strong Leadership Qualities
Seeks Self-Motivated Individuals
Opportunities as Personal Brand Ambassadors
A Company Driven by Passion for Work
To excel in this role, you should possess the following:
Job Description:
- Conduct interviews, workshops, and document analysis to gather comprehensive business requirements.
- Develop user stories, functional specifications (FSD), and business requirement documents (BRD) to ensure clear and detailed documentation of client needs.
- Own relationships with project stakeholders to gather, prioritize, and document requirements, ensuring alignment with business goals.
- Act as a bridge between stakeholders and the technical team to ensure that business requirements are clearly understood and met during development.
- Work closely with platform, QA, and implementation teams to ensure smooth project execution and early identification of potential issues.
- Assist in release estimation, enforce project deadlines, and ensure timely delivery of solutions.
- Conduct customer demos, support User Acceptance Testing (UAT), and provide post-implementation support to drive adoption.
- Play a key role in driving ServiceNow implementations, facilitating organizational transformation through technology.
- Coach and mentor junior team members on best practices in business analysis, ensuring continuous improvement and growth within the team.
- Provide expert guidance and assess client needs to define appropriate solutions during consultancy engagements.
Qualifications:
- Over 5 years of experience in IT, preferably with a technology-focused background. Previous experience as a business analyst in software development projects is highly desirable.
- Strong in-depth knowledge of the ServiceNow platform, with hands-on experience implementing at least one of its products, such as ITSM, ITAM, ITBM, GRC, ITOM, PPM, or the App Engine.
- Exceptional verbal and written communication skills, with the ability to articulate ideas and technical information clearly to stakeholders.
- Strong analytical reasoning abilities to gather, document, and understand complex business requirements.
- Ability to identify issues early, collaborate with technical teams to resolve them, and ensure smooth delivery.
- A focus on customer satisfaction, engagement, and driving adoption of solutions post-implementation.
Day in the Life of a ServiceNow Business Analyst
As a ServiceNow Business Analyst at Input Zero Technologies, you’ll gather requirements, document user stories, and collaborate with stakeholders and technical teams to ensure seamless project delivery. You’ll act as a liaison, resolve issues early, and support UAT and customer adoption. Mentoring junior team members and driving continuous growth will also be key parts of your role. At IZT, you’ll thrive in a collaborative environment focused on innovation and limitless growth.
