Self-Service

Service Catalog views all available services and products to define and manage all aspects of service catalogs, including the ability to define the available catalog items, define specific request fulfillment workflows, and create customizable catalog portal pages. Service Catalog request responsible for approvals to users, groups and managers, multiple task generation to specific groups and individuals, orchestration and scripting. Knowledge Management stops incidents before creation, ensures customers easily search answers themselves, provides community assistance and workflow engagement, reduction of incident escalations.