Lightening Program - 30 Days Program

Program developed to improve customer service and increase effectiveness of service delivery. Program implementations involve effective project controls and roles, Change Management strategies, integrated project plans, Continual Service Improvement strategy, awareness and communication strategy, ongoing process ownership and management roles. It focuses on policies, roles and metrics involving tools that support ITIL best practices. Performs ongoing tool administration, improvement structures and processes. Tool configuration and testing done simultaneously along with process design.