IT Service Desk

It optimally develops, delivers and manages IT services. Consolidates IT tools into single data model to transform the service experience. IT Service Management processes include five stages based on ITIL framework:

  • Service Strategy
  • Service Design Service
  • Transition Service Operation
  • Continual Service Improvement

which are further classified into several elements.
ITSM processes and workflows audit current ITSM operations and identify loopholes. Highlighting success factors, KPI’s and metrics involving stakeholders. Process Automation using relevant tools and takes feedbacks from customers as well as stakeholders. ITSM with multiple IT management processes and frameworks applicable to both centralized as well as de-centralized systems. SPOC (Single Point Of Contact) enables a streamlined communication to achieve IT objectives. There are various IT Service Management Applications:

  • Asset Management
  • Problem Management
  • Change Management
  • Incident Management

With AI – Powered Chatbots, get faster resolution 24/7 from self-services. Transform operational IT costs to strategic investments. With Real-Time Analytics and dashboards increase CSAT score. Automate routine tasks to increase efficiency using Machine Learning. Enable Service Desk for better customer experience. Using Trend Analysis and Periodic Service Configuration prevent and minimize future issues. Make better decisions with complete understanding of risk and impact. Eliminate disparate data processes and accelerate Digital Transformation.