ITOM Case Study
ITOM Case Study
 

Input Zero Technologies implemented IT service management & IT Operations Management with an ITIL-based suite for the monitoring and control of IT operations.

This client provides world-class global network and voice services:
optical, ethernet, cloud, cybersecurity, capital markets, business internet & VPN, and voice.

 Problem
  • The typical break-fix model no longer works for IT operations.
  • IT operations has limited visibility into how infrastructure and services are connected.
  • Manual identification of issues and correlation of events to problems are too slow and error prone.
  • IT operations needs help to reduce the noise of day-to-day operations, quickly identify and remediate issues, automate repetitive.
  • Tasks to increase efficiency and focus on value-added activities.
 
 Solution
 

Input Zero Technologies implemented  IT service management & IT Operations Management with an ITIL-based suite for the monitoring and control of IT operations.
Our client selected the Now Platform to store and manage all of its disparate data. A unified CMDB and ITOM enhance the visibility of IT resources and enables the IT team to manage service health and optimize service spend.


 
  • ITOM Modules – Event Management, Discovery, Service Mapping, CMDB
  • ITOM delivers comprehensive AIOps capabilities built seamlessly on the Now Platform.
  • ITOM delivers the intelligence which needed to rapidly find service degradations and outages, understand and resolve issues, automate problem remediation, and optimize cloud spend.
  • IT operations move from manually collecting events to automatically narrowing down critical incidents and their root cause, resolving them quickly and effortlessly.
 
 Result
  • Visibility : Single source of truth. They started their visibility journey with ServiceNow CMDB, Discovery, Service Mapping applications.
  • Health : Rapidly identify and resolve problems with AIOPs. Reduce MTTR with real-time correlated views of health KPIs
  • Cut noise 99% by aggregating events and converting them into alerts and incidents for resolution
  • Prevent service outages by leveraging context-aware predictive indicators
  • Savings : With ITOM. Reduce critical incidents by 25%
  • Achieve 50% faster recovery time
  • Drive to 25% fewer outages