Implementation

ITIL processes for IT Service Management Implementation involves Continual Service Improvement to identify and rectify any service or process. Transform operated IT organization into service-oriented organization. Improvement of existing services by adoption of ITIL best practices. Gap Analysis focuses on overall Information Technology and tools implementations, calculates efforts required to achieve the goals. Planning of new processes involving identification of ITIL Information objects for inputs and outputs of the processes. Process Control involves designing of process to implement measurable metrics. Defining Process Reporting procedures clearly. ITIL Continual Service Management can be performed in different approaches – Process Approach involves consistent process improvement, Lifecycle Approach including Service Operation Lifecycle ( Service Strategy, Service Design, Service Transition). Service Approach and Functional Approach involving Plan, Do, Check and Act.