ITOM Case Study
This client is a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate our clients’ journey to their Digital Future. They serve Globally 2000 companies in Banking, Financial Services, Insurance, Healthcare, Telecommunications, Media, Entertainment, Travel, Manufacturing, and Technology industries.
- Longer Time for Root Cause Analysis
- High MTTR for issues reactive approach
- Different teams were working in siloes which reduced efficiency in absence of missing correlation
- Lack of visibility on business services impact.