ITSM Case Study
This client has created India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across Australia, New Zealand, India and the UK.
As a young company, they depend on emails for issue resolution. Due to a dynamic and inorganic growth, there was an inherent need for a system of records and action to ensure IT availability to support their expanding business.
- Less visibility into the number of incidents occurring
- Unhappy users of old legacy systems
- Integrating Single Organizational IT Support to world’s largest ride-hailing company and its Subsidiaries