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We are leading Enterprise Service Management Company developing and delivering IT services worldwide. Quantify results with us by streamlining processes and customized workflows. Automation is the new era of this world, but one’s initiative as well as understanding of the systems and processes is the crux of successful business. Input Zero is a great platform to showcase your talent, grow your knowledge, gain experiences, be a part of fun activities and jovial working environment. We welcome everyone initiating from designers to builders, problem solvers to innovators and much more.

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Current Opening

Please find below current opening

Role: Customer Engagement Leader

Reporting to: Director

Business Line: Consulting – People Business

A successful candidate will have -
  • 14 years of experience in Customer Engagement & Account Management in IT Business (Consulting & Services)
  • experience in T&M and Fixed Price model
  • Experience in Staff Augmentation
  • Experience in Managing P&L
  • Experience in managing Margins and Rates Negotiation with Customer
  • Experience in SOW's, Contracts and POs
  • Understanding of IT, Cloud, SaaS (ServiceNow, BMC), Automation and Next Gen digital technologies
  • Leadership & People Management skills
What would your workday look like?
  • Interacting with customer to understand the business needs and articulate that as per the skill available
  • ensuring the P&L for the entire business unit
  • creating the opportunity for the
  • driving daily and weekly governance meetings with client
  • working on The SOW’s and contracts
  • Apart from Opportunity to work with Enterprise clients & industry Leaders, the person will be taking the company to its next phase of growth across the region through a team of consistent performers and would be taking on board a position of market defining presence
  • Leadership Role handling P&L for business line
  • Opportunity to work on Next-Gen Cloud and Emerging Technologies
  • Good individual growth

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Role: Servicenow ITOM Lead

Resource Required - 1

Experience - 6+ years

Location - Pune , Gurgaon , Bangalore
Job Description
  • Minimum 6 years of experience in ServiceNow platform including analysis, design, development and integration with external tools
  • CMDB experience is must (good understanding of CI class, Reconciliation rules, normalization rules).
  • Experience in ServiceNow integration with external systems (Ex: Qualys, SCCM)
  • Experience in designing and developing ServiceNow solutions that include IT Service Management ServiceNow JavaScript API.
  • Ability to consume multiple web services/imports and utilize their information throughout ServiceNow
  • Experience in designing and developing ServiceNow solutions that include ServiceNow Scripting, workflows etc.
  • Experience deploying and managing ServiceNow MID servers
  • Experience in integrating ServiceNow with monitoring solutions, AWS and Azure AD preferred
  • Experience in ServiceNow upgrades, testing, update set management, system clones
  • Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project.
  • Adaptable to change and able to work independently and as part of a team.
  • Strong problem analysis skills to include the use of mathematical concepts to validate results.
  • Excellent organizational, verbal and written communication skills (English)

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Role: BMC Remedy Sr. Developer /Lead

Resource Required - 4

Experience - 5-9 Years

Location - Pune , Gurgaon , Bangalore
Job Description
  • This is a customer-facing role responsible for implementing and customizing BMC solutions in DSM space Candidates with strong experience in Remedy ITSM implementation (design/ upgrade/ installation/ customization/ integration) CMDB, SRM, MyIT and SmartIT Experience on UNIX operating system and ITIL framework
  • Strong Java skills will be an additional plus Excellent presentation abilities (e.g. product features demonstrations, basic workshops) to customers and ability to lead the project

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Role: Business Development Executive

Location - Pune , Gurgaon , Bangalore
  • Responsible for acquiring new business or by growing the existing accounts by width & depth of IT Services as well as by opening new large accounts.
  • Champion the customers cause internally with various teams to ensure quality IT solution, timely delivery, and top-class support.
  • Ability to think deeply and quantitatively about business problems, breaking down problems and presenting innovative solutions while evaluating the pros and cons of each option.
  • Contacting potential clients via email, chat, phone and other mediums.
  • Excellent customer prospecting and negotiation skills.
  • Good in time management & planning skills.
  • Excellent in documenting & reporting.

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Role: Business Analyst

Location - Pune , Gurgaon , Bangalore
  • Partnering with business users to gather all requirements to formulate business specifications and translating those into business functionality
  • Documenting workflows and results of business analysis and obtaining sign-off from users on specifications
  • Should have experience in IT projects.
  • Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.
  • Communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprises operational management team managing expectations and defining business satisfaction metrics.
  • Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.
  • Understanding the long-term business objectives and suggesting strategies to meet those objectives; introducing innovation to business processes through technology if appropriate.
  • Assisting the enterprises business operations staff in developing content or other materials; recommending enhancements and identifying new business requirements
  • Applies knowledge of system capacity to determine feasibility of projects.
  • Maintains current knowledge of new hardware and software and recommends upgrading to maintain efficient operation.
  • Works with IT application analysts and programmers as necessary.
  • Performs analysis of department production and redesigns workflow if appropriate
  • Develops, edits and maintains operating procedures and standards manuals.
  • Serves as a consultant to the enterprise in work measurement, system studies or cost/effectiveness analysis.
  • Provides assistance as required to organizations outside of the enterprise to improve internal procedures that may be advantageous to the enterprise.
  • Conducts training sessions to implement new or improved systems and procedures.
  • Conducts meetings on all levels of management for purposes of presentations, reviews, approvals of recommendations, etc.
  • Performs at or above the enterprises performance standard and specifically for procedures development and analysis.
  • Assumes additional responsibilities as assigned.
  • Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.

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Role: Project Manager

Location - Pune , Gurgaon , Bangalore
  • Must have end to endprojectmanagement experience
  • Should be excellent in Project Delivery methodology and well versed with Software development lifecycle
  • Strong knowledge of estimation tools and planners.
  • Excellent in customer handling, driving customer success & satisfaction.
  • Must have experience in handling large and complex IT developmentprojects.
  • Managing Teams - provide leadership, management, and technical vision to the entire business line
  • Background: ITIL , PMP , Agile practitioner
  • Experience in Servicenow/ Remedy/ service management projects would be added advantage.
  • Should know planning and Escalation management
  • Must have experience in Team building and managing
  • Problem Solver and must have Technical understanding on Cloud Management, Digital transformation, AI ,ML
  • Experience in Product development is an added Advantage

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